Q?
Once I place my order, how long do I have to wait until my countertops can be installed?
A.
While every job is different, the average waiting period is 5-7 days after templating. This time is necessary for acquiring material (if necessary), fabrication and installation.
Q?
How do I schedule my job?
A.
Once cabinets are installed, call or email to request a template appointment.
Q?
What is the procedure for slide-in stoves, drop-in cooktops, and downdraft vents?
A.
All slide-in stoves, drop-in cooktops, and downdraft vents will need to be on the job site the day of template, so the counter tops can precisely be fabricated to appliances proper fit.
Q?
What is the procedure if using an undermount sink? A drop-in sink?
A.
A sink template must be provided for undermount or drop in sink the day of template for countertops. The stone sink rim is cut, shaped, and polished at our shop. Any faucet holes that need to be drilled are done on the job site on the day of the installation. All faucets or fixtures must be at the job site when we install.
We require any sink to be on the job site the day that we install, so it can be install as well.
Q?
Why do you make a template of the countertops, and how long will it usually take?
A.
We template to ensure precision work. The template time depends on the size of the job, but it takes 1 hour on average.
Q?
If I have an over hang of more than 6″ on a countertop or raised bar, do I need any supports?
A.
Yes, any stone that has an overhang of at least 6″ on a countertop or raised bar needs to be supported by brackets. We will advise you of how many you will need and what size they need to be. These brackets must be on the job site at the time of the install.
Q?
What is the typical overhang on countertops?
A.
The typical overhang on all exposed edges of countertops is 1 1/2″. if you would like an additional overhang on a countertop, island, or raised bar, you must be present when the field measurements are taken by us. This information along with other specifications must be given to the measurer at the time of the measurement.
Q?
Do you have information about caring for granite countertops?
A.
We sure do! In fact we make it a point to provide care information to all of our customers. We have a complete Stone and Tile Care Guide on our Caring For It page.
Q?
What do I need to do to have my kitchen/bath ready for a template/ Install?
A.
You will be given a checklist by your sales associate or contractor of everything you need to do to have your space ready for template, if you do not receive one please call our office and ask for one